Major packaging multinational prepares SAP for the Tax Reform despite independent support

With a robust, vertically integrated operation that spans from forestry processing to the large-scale manufacturing of packaging and cargo protection solutions, this multinational supplies critical inputs to the world’s largest consumer goods, food, beverage, and e-commerce industries. Its manufacturing plants and distribution centers operate under a high-turnover model, where any disruption in the outbound shipping flow or the receipt of raw materials can paralyze entire supply chains.

To sustain this massive production and logistics network, the company relies on the SAP ecosystem as its operational heart. However, due to a strategic global budget efficiency decision, the company does not utilize the ERP vendor’s traditional support, instead entrusting system maintenance and support to Rimini Street (independent support).

The Challenge

Operating a robust ERP without the vendor’s direct support brings significant financial advantages, but it imposes a critical challenge on the IT and Tax teams: the provision of support notes and automated regulatory updates for complex Brazilian legislation is no longer provided by the original software vendor. Faced with this scenario, the company needed to resolve three strategic pain points:

Dependence on Fragmented Solutions: The SAP fiscal ecosystem operated with disparate tools, generating high integration costs, communication failures, and rework during data reconciliation.
Complete Inbound and Outbound Automation: There was an urgent need to automate the physical and fiscal receipt of heavy cargo and accelerate the billing of thousands of tons of cardboard daily.
The Turnaround of the Tax Reform and SINIEF 49/2025: With the proximity of the tax changes and the establishment of the SINIEF 49/2025 Adjustment (which regulates the new debit and credit note mechanisms for Dual VAT adjustments and Split Payment), the company required a technological partner that could deliver this regulatory update in a ready, native, and independent manner into their SAP environment.

TTAX was the strategic partner chosen to unify this governance and deliver the most comprehensive fiscal suite in the Brazilian market.

The Solution

TTAX implemented its complete ecosystem within the multinational’s SAP environment. Because these solutions are natively developed (ABAP/Fiori), they function fully autonomously, without relying on update packages from the ERP vendor, and align perfectly with the Rimini Street support model.

The architecture was comprised of the following workstreams:

1. TaxOrion Fiscal Solution and Outbound Messaging

To centralize intelligence and billing operations, TTAX deployed the TaxOrion Fiscal Solution in perfect synergy with the Messaging system. TaxOrion took over the calculation engine and the determination of complex tax rules for the paper and pulp sector, while the Messaging tool guaranteed the immediate and stable transmission of NF-e and NFS-e, eliminating bottlenecks at the factory gates.

2. Inbound Automation with Easy4 (DF-e Inbound)

The bottleneck in the receipt of raw materials and industrial supplies was eliminated with the Easy4 module for SAP Inbound. Easy4 now automatically captures, acknowledges, and pre-books supplier and transportation (CT-e) invoices directly within SAP, performing automated reconciliation with purchase orders even before physical receipt occurs.

3. Event Monitor and Regulatory Intelligence

To ensure total control over the lifecycle of tax documents, the Event Monitor was implemented. The tool monitors in real time any alteration, cancellation, or correction letter issued by third parties against the group’s corporate tax IDs (CNPJs), shielding the company from fraud and hidden tax liabilities.

4. Advanced Tax Reform Suite: Debit and Credit Notes (SINIEF 49/2025)

As the major differentiator of the project, TTAX prepared the client’s SAP for the Tax Reform, including strict compliance with the SINIEF 49/2025 Adjustment. The fiscal solution was equipped with the new routines for issuing and receiving debit and credit notes, which are fundamental for value adjustments, returns, and deductions of IBS and CBS under the rules of the new Dual VAT framework. This ensured that, even without package updates from the ERP vendor, the company remained strictly up to date with the national reform schedule.

The Result

The implementation of the complete TTAX suite transformed the multinational’s IT and tax departments into a hub of maximum efficiency:

Fiscal and Legal Independence: The company maintained its cost-saving strategy with Rimini Street’s independent support, as TTAX assumed 100% of the responsibility for legal evolution and Tax Reform updates within SAP.
Ready for SINIEF 49/2025: While large corporations are still studying how to adapt their ERPs to the reform’s debit and credit notes, the client already has the systemic framework designed, tested, and underway for the new regulatory scenario.
Unification and Cost Reduction: Replacing multiple legacy systems with the TTAX suite drastically reduced infrastructure costs and simplified internal IT support.
End-to-End Logistics Speed: From the automated receipt of inputs via Easy4 to instantaneous billing with the Messaging system, the operational cycle from paper to packaging became continuous, secure, and fully auditable.